2/10 Mediocre
25 de agosto de 2025
Confusing Check-in Time Limits
No one was available to open the front door, so I never even got to stay and ended up sleeping the car.
The check-in limit online was midnight. Arrived a little after 10pm to find the doors locked and the lights off except for a storage room. Pounded on front door and no one answered. The phone numbers provided on the door do not connect from international telephones. Sent message through hotels.com and no one replied. It is the following morning now, and still haven't heard from anyone.
The room was booked early in the afternoon, so there should be enough notice that I was coming. They sent an auto-generated message and I replied to it.
Perhaps adjust the check-in limits on-line or give instructions on what to do for later check-ins so people know in advance. Not sense in driving 4 hrs from Canberra to sleep on the side of the road.
Richard
Richard, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com