We had recently stayed at other 5 star Hotels in Seminyak and Nusa Dua and while we can see how this property rates very highly with travellers, we were both a little underwhelmed in our visit.
Just little things like our rooms was only made up during the day when we phoned to have it done. The first few days we had our make room sign up and were out all day, but the room as only made up when we went for tea (and asked for it).
Our simple coffee orders at breakfast was never the same and never hot (until we asked for hot coffee).
We were very excited for breakfasts (there is so much choice), though some items like pancakes were only ever half cooked, scrambled eggs were always very liquid and runny. Again, we can see how people really rate this place, its good, just not comparable to other 5 star like the Seminyak resort or the Hyatt.
We had an early morning wake up on the Sunday morning as there was a fishing comp with a VERY loud speaker PA that woke us up very early.
The shower was great, the towels very thick and soft. We had to request new pillows (unusual not to have a choice/selection).
Some staff were very helpful and friendly, some not overly enthused, we noticed staff constantly on their phones.
The pool is great, but never enough chairs and the pool very crowded. The photos look amazing online, but the 2 pools are very small, very crowded, compared to other resorts.
Would stay again if we had to - but only "just" scrapes in as 5 star in our opinion.