Close to Laval University Hospital and Place de la Cite, Hôtel Plaza Québec offers a tranquil retreat with an indoor pool and sun loungers. Indulge in international cuisine at the Ginger Pub-Grill-Lounge or unwind with a spa treatment like a massage, manicure/pedicure, or facial. Guests can also connect to WiFi and enjoy the garden playground while appreciating the multilingual staff.
Quebec City Jean Lesage Intl. Airport (YQB) - 11 min drive
Quebec Palace Station - 18 min drive
Quebec, QC (XFY-Sainte-Foy Train Station) - 25 min walk
Quebec Sainte-Foy Station - 25 min walk
Restaurants
McDonald's - 7 min walk
Cosmos Café - 8 min walk
Travelodge by Wyndham Hotel & Convention Centre Quebec City - 17 min walk
La Piazzetta Saint-Louis - 3 min drive
Kimono Sushi Bar - 11 min walk
About this property
Hôtel Plaza Québec par JARO
When you stay at Hôtel Plaza Québec par JARO, you'll be within a 15-minute walk of Laurier Quebec and Laval University Hospital. You can indulge in massages, facials, or mani/pedis, and grab a bite to eat at Ginger Pub-Grill-Lounge, which serves international cuisine and is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights. The pool and helpful staff get great marks from fellow travelers.
At a glance
DONE
Hotel size
233 rooms
Arranged over 7 floors
DONE
Arriving/Leaving
Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Onsite extended parking (fees apply)
Wheelchair-accessible parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
English breakfast (surcharge) each morning 7 AM–11 AM
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Working away
Conference center (7115 square feet of space)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Pool loungers
Facilities
1 building/tower
Built in 1989
ATM/banking
Garden
Terrace
Television in common areas
Fitness center
An indoor pool
Hot tub
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Grab bar near toilet
Room amenities
Be entertained
Flat-screen television
Home comfort
Heating (climate-controlled) and air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
More
Weekly housekeeping
In-room safe
Recycling
Guidebooks/recommendations
Local maps
Special features
Dining
Ginger Pub-Grill-Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Fees & policies
Refundable deposits
Deposit: CAD 100.00 per accommodation, per stay
Breakage deposit: CAD 100 per stay
Optional extras
English breakfast is offered for an extra charge of approximately CAD 18 to 28 for adults, and CAD 8 to 14 for children
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Cribs/infant beds are available for CAD 15.0 per day
Rollaway beds are available for CAD 15.0 per day
Parking
Extended parking is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 9:00 PM
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2026-11-30, 027462
Also known as
Hotel Plaza Quebec City
Plaza Quebec Hotel City
Plaza Quebec Sainte Foy
Hôtel Plaza Québec Hotel
Hôtel Plaza Québec Québec City
Hôtel Plaza Québec Hotel Québec City
Frequently asked questions
Does Hôtel Plaza Québec par JARO offer free cancellation for a full refund?
Yes, Hôtel Plaza Québec par JARO does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hôtel Plaza Québec par JARO?
Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Hôtel Plaza Québec par JARO?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hôtel Plaza Québec par JARO?
Yes, there's free self parking.
What are the check-in and check-out times at Hôtel Plaza Québec par JARO?
Check-in start time: 5:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hôtel Plaza Québec par JARO and nearby?
Hôtel Plaza Québec par JARO has an indoor pool and a hot tub, as well as a fitness center and a garden.
Are there restaurants at or near Hôtel Plaza Québec par JARO?
Yes, Ginger Pub-Grill-Lounge offers international cuisine.
What's the area around Hôtel Plaza Québec par JARO like?
Hôtel Plaza Québec par JARO is a short 10-minute walk from Laurier Quebec and 15 minutes' walk from Laval University Hospital. Travelers say that the hotel is in a great location.
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Reviews
Hôtel Plaza Québec par JARO Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
8.2
Amenities
8.4
Staff & service
8.2
Property conditions & facilities
Guest review summary
What guests liked
The pool was a highlight, offering a beautiful view, great music, and a unique tropical feel. (102 reviews)
The spa and hot tub area was perfect, with hot water, mild music, and a tropical feel. (7 reviews)
The breakfast buffet was consistently praised for being delicious and extensive. (14 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Restaurant
Children
Location
Bed
Family friendly
Breakfast
Building
Bathroom
Reviews
Verified
8/10 Very good
Apr 5, 2026
Hotel for families with kids all age. It offers several activities y live music.
Carlos
Carlos, 1-night trip
Verified
10/10 Exceptional
Mar 23, 2026
The room was immaculate. We slept well. Pool was heated and we enjoyed it. Near lots of restaurants. Free parking.
Genevieve
Genevieve, 2-night trip
Verified
8/10 Very good
Dec 29, 2025
Nice hotel, staffs were friendly, good location
WEI ZHONG
WEI ZHONG, 2-night trip
Verified
10/10 Exceptional
Feb 10, 2026
Clean room, good location, extras such as complimentary drinks in fridge was a plus.
Christina
Christina, 2-night trip
Verified
10/10 Exceptional
Feb 8, 2026
Room was clean, staff were efficient and helpful, and the pool was a pleasant surprise. Fabulous vibe with a live band during the evening… playing while you swim and lounge.
Danya
Danya, 1-night trip
Verified
10/10 Exceptional
Dec 29, 2025
The room was nice and the staff also. Restaurant in the hotel was amazing
Ruby
Ruby, 1-night trip
Verified
8/10 Very good
Nov 18, 2025
Great hotel and great staff.
Vichet
Vichet, 1-night trip
Verified
10/10 Exceptional
Dec 27, 2025
Clean room | Staff | Breakfast | Bar
PRITESH
PRITESH, 1-night trip
Verified
10/10 Exceptional
Jan 2, 2026
Great hôtel with friendly staff, too many clients but still great service.
Pejman
Pejman, 3-night trip
Verified
10/10 Exceptional
Jan 7, 2026
Friendly and helpful staff. Great amenities. Modern and clean rooms.
Tyler
Tyler, 1-night trip
Verified
8/10 Very good
Jan 12, 2026
Lots of activities on site
Melissa
Melissa, 2-night trip
Verified
10/10 Exceptional
Oct 29, 2025
The pool is an absolute beauty. The staff is nice rooms are very comfortable, honestly a great hotel for a quiet time with your family.
Gavin
Gavin, 2-night trip
Verified
10/10 Exceptional
Nov 28, 2025
Exceptional service and a well-maintained, clean hotel. I highly recommend it.
Oumsalem
Oumsalem, 2-night trip
Verified
8/10 Very good
Nov 6, 2025
Nice hotel on the edge of the city. Great restaurant with live music at night. Very nice pool and hot tub with a very neat inward facing balconies over the pool and inner courtyard
Aldo
Aldo, 2-night trip
Verified
10/10 Exceptional
Nov 29, 2025
Clean, bed was soft, the pool hours are respected so I could fall asleep. External parking was easy.
Martin
Martin, 1-night trip
Verified
6/10 Good
Nov 5, 2025
The room was clean
Victor
Victor, 2-night trip
Verified
10/10 Exceptional
Dec 6, 2025
Clean room
Adan
Adan, 3-night trip
Verified
6/10 Good
Feb 15, 2026
Our room was on the first floor right off the pool and we were woken at 8am by loud children in the pool. Also there was loud music at the pool until 9pm which was annoying to hear in our room. The pillows were very uncomfortable and when we called the front desk for new pillows at 10pm no one was there. We ran out of tissue and toilet paper and there wasn’t a number for house keeping. There was no body lotion in the room.
The beds were comfortable and room was clean. The staff was friendly.
emily
emily, 2-night trip
Verified
8/10 Very good
Jan 3, 2026
The staff was amazing! Very friendly and helpful. We had a garden view/balcony which was great. FYI for anyone with young ones the noise level in the room is not quiet. While we didn't mind having late night music If had my my small child with me it would not work for us. The beds while new, were extremely firm and uncomfortable but that's my opinion.
whitney
whitney, 2-night trip
Verified
6/10 Good
Jan 27, 2026
Its ok but I was expecting better experience. Got rooms on the 1st floor pool side view and they have strong chlorine smell so if you have nasal allergies or Asthma etc avoid these rooms. Rooms are kind of congested and need the upgrade . Staff was helpful.
Waqar Ahmed Mir
Waqar Ahmed Mir, 1-night trip
Verified
8/10 Very good
Dec 25, 2025
The room was clean, and the staff was incredibly friendly and welcoming. However, I had requested a higher-level room both when I made my reservation and a day before my check-in. I even arrived an hour early, but they still couldn’t accommodate me. Despite this minor inconvenience, I still had a great time during my stay.
Ava
Ava, 1-night trip
Verified
8/10 Very good
Dec 16, 2025
The property is fine but the rooms are in need of upkeep. Serious signs of wear and tear in the room. Balcony view on the indoor pool is nice, bit strong chlorine smell permeates.
Jason
Jason, 2-night trip
Verified
6/10 Good
Dec 28, 2025
Breakfast was okay with limited options, It was better than nothing. There was no complimentary water also there no sauna onsite but it shows on their website! Room with balcony is very loud and rooms in general were not soundproof.
Ali
Ali, 2-night trip
Verified
8/10 Very good
Oct 30, 2025
Nice amenities , great pool and hot tub. Quite unique tropical feel. Not convenient to the old town the historic part of Quebec city. Games room downstairs was a mess most machines did not work and not clean.
Kirk
Kirk, 2-night trip
Verified
2/10 Poor
Dec 30, 2025
This hotel was a filthy and very unclean.
Stayed there for three days over the Christmas holidays never had our room refreshed or clean the entire time. The entire facility was disgusting and the rooms were full of mold.
Not a safe environment to stay.
Hot tub and pool area was overcrowded and absolutely abhorrent to look at. Just plain filthy! Would never recommend this facility or hotel chain.