The bathroom had puddles of water around the sink after washing our hands, brushing our teeth etc. when I told the front desk they needed to fix it they said they’d have someone clean it up (which didn’t resolve the problem). I set my laundry outside the door at 7:45sm after the front desk told me it had to be outside the door by 8sm. I got a phone call from the desk saying they didn’t pick it up in time. (Okay, no problem). However, they didn’t know where the laundry was. I was confused -either you picked it up or you didn’t). After two phone calls and two visits to the front desk they were able to locate it in “the linen room”, and this was after they insisted it was returned to my room (even though they previously said they never picked it up).
I think a 4 star rated hotel shouldn’t have these issues. On a positive note the beds were comfortable and the hotel decor is charming.