We book a non-smoking room, we got there at 3pm and the room wasn't, so thats fine, We waited. When we hot the key, the house keeping is still cleaning it… there was a strong bleach fumes all over the room, there was no towels available. I asked for some towels from the housekeeping lady, she said it’s coming… so we waited. It never came.
We went out go that night and we came back between 2-3am, opened the door and a stench of cigarette smell in the room, and still no towels.
So i went to the front desk to ask for some, the staff that was there was rude that I didn’t asked earlier and i should come back in the morning to get some. He was annoyed that i won’t leave without any and has to go check the laundry for some. He managed to get 2 towels and a few wash cloths, so i thanked him and got back to the room and the smell of smoke/cigarette was on everything. Makes me gag just thinking about it, Finally made it to bed and could not sleep from the stench especially the sheets and pillows,
Finally slept around 6am, got up at 8:30 am and right next to slippers is a cockroach. My dad killed it.
If there’s a negative 2,5 stars this guys deserves it.