I'm amazed the manager here still has a job - must know something about someone higher up to keep his job - totally inept. The bar/reception staff on the other hand were super lovely. My complaint regarded the mattress which I could feel the springs through quote badly. The response I had from the manger (via text to the staff, not verbally or directly to me) was that he'd order another mattress and I could have a full refund of the room and find somewhere else to stay. Given this was 5-6pm ish for one night, he undoubtedly knew there weren't going to be other options, but didn't offer apologies (the staff did) nor offer any other solution. I stayed as no choice, then found the TV remote didn't work (except on/off) but given the previous, I couldn't be bothered to tell the manager, he'd probably tell me he'd order another remote. The room also said it had a desk space for work which it did. And a chair. But the bed was so close to the desk that you couldn't fit the chair next to it so you had to sit on the bed and have springs poking into you. Also couldn't be bothered to tell him this. Staff were lovely, hotel was mediocre, manager is a muppet. Lovely town, lovely area, lovely floor staff. Will return to Bala but not here.