2/10 Mediocre
2 de agosto de 2025
Nightmare Hotel- Follow Through with your word!
There was no continental breakfast. The room was dirty with someone elses medication in the room and blood on the wall and ceiling, as if someone was shot in the room and they never cleaned up the blood. I went to the hotel management and asked if they could clean the room or switch me to a different one and they said no and that I had to call expedia. I woke up on the morning of the 29th and the room next to mine had police banging at the door and there was pepper spray lingering in the hallway and when I got to the elevator to get to my vehicle to go to work.. the elevator was doused in pepper spray and I couldnt breathe. I have stage 3 emphysema amd COPD and I am still having issues catching my breath. Then to top it off I get back to the hotel room after a long days work and the hotel didnt even clean my room or make the bed. My business trip then ended earlier then planned and they said I had to switch my reservation with expedia and they couldnt do anything. So I contacted someone on the app that my itineray was on and they said they put in a tocket request to seek a refund as I did not stay the whole 4 days and that I would be credited back in 72 hours. I have still not seen the money reflect back onto my credit card. I would like this issue fixed immediately and I am not happy with the services from not only the hotel but also expedia or hotels.com this is unacceptable , do better.
Chris
Chris, viaje de negocios de 4 noches
Opinión verificada de un huésped de Hoteles.com