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Heiss Hotel By Jalo

4.0 star property
Medellín hotel with outdoor pool and pool bar, aimed at LGBTQ+ guests

Choose dates to view prices

Located in the heart of El Poblado, Heiss Hotel offers a tranquil retreat near Poblado Park and Lleras Park. Stroll through the lush garden or stay connected with in-room WiFi, then enjoy peace of mind with 24-hour front desk support.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar

Main amenities (9)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • Swim-up bar
  • 24-hour front desk
  • Air conditioning
  • Garden

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Cable TV service
The current price is $76
$76 total
Aug 24 - Aug 25

Room options

View all photos for Standard Room

A modern hotel room with a large bed, a bedside table with a lamp, a small stool, and a TV mounted on the wall.

Standard Room

9.0 out of 10
Wonderful
(49 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Balcony

A modern hotel room with a large bed, a desk with a lamp, a potted plant, and a city view.

Standard Room, Balcony

8.6 out of 10
Excellent
(46 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

A modern hotel room with a large bed, a view through sheer curtains, and a balcony.

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, Balcony

A modern hotel room with a bed, a desk, a chair, and a balcony with a view.

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 10 min walk - 0.9 km
  • Lleras Park - 14 min walk - 1.3 km
  • Medellín Clinic - El Poblado - 16 min walk - 1.4 km
  • Oviedo Shopping Center - 5 min drive - 3.6 km

Getting around

  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive
  • Poblado Station - 11 min walk
  • Industriales Station - 25 min walk

Restaurants

  • ‪Hija Mía Nómada - ‬4 min walk
  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪General Cafe Bar - ‬3 min walk
  • ‪Restaurante Idílico - ‬4 min walk

About this property

Heiss Hotel By Jalo

  • At Heiss Hotel By Jalo, you'll be just a 5-minute drive from Lleras Park and Poblado Park. You can visit the fitness center for a workout or unwind with a drink at the pool bar. An outdoor pool and a garden are other highlights. The property is just a short walk to public transportation: Poblado Station is 11 minutes away.

At a glance

DONE

Hotel size

    • 176 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property
    • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Poolside bar
  • Swim-up bar

Traveling with children

  • Lifeguard on site

What to do

  • Access to nearby outdoor pool

Services

  • 24-hour front desk
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 40

Room amenities

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately COP 50000 for adults and COP 50000 for children

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Pets are allowed for an extra charge of COP 200000 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property caters to LGBTQ+ guests.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Property Registration Number 210165

Also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Does Heiss Hotel By Jalo offer free cancellation for a full refund?

Yes, Heiss Hotel By Jalo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Heiss Hotel By Jalo?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.

Are pets allowed at Heiss Hotel By Jalo?

Yes, pets are welcome. There's a charge of COP 200000 per accommodation, per stay.

Is parking offered on site at Heiss Hotel By Jalo?

Sorry, there's no onsite parking at Heiss Hotel By Jalo.

What are the check-in and check-out times at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.

What is there to do at Heiss Hotel By Jalo and nearby?

Heiss Hotel By Jalo has an outdoor pool and a fitness center, as well as a garden and access to a nearby outdoor pool.

What's the area around Heiss Hotel By Jalo like?

Heiss Hotel By Jalo is a short 16-minute walk from Lleras Park and 9 minutes' walk from Poblado Park.

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Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel's restaurants offered excellent food, with multiple options available, including a rooftop restaurant and a no-fee breakfast buffet. (78 reviews)
  • The rooftop pool is pleasant, warm, and offers great views, making it a wonderful experience for guests. (36 reviews)
  • Breakfast options were consistently excellent, with many delicious choices and friendly staff. (44 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified review

10/10 Exceptional

Great staff and location
John, 16-night trip
Verified review

10/10 Exceptional

Love this hotel. Great location on a quiet safe block in a cozy neighborhood. Love the Mountain View’s directly from balcony. Pool is small but nice. My only complaint is the prices of the cocktails at the bar. They were the same price as 1 night at the hotel.
SCOTT, 9-night trip
Verified review

10/10 Exceptional

A great hotel to stay at with comfortable rooms, air conditioning, and a private balcony offering an amazing view of the city
ruslan, 8-night trip
Verified review

10/10 Exceptional

Nice, cheap and clean rooms. Very strategically located in El Poblado, very near to many excellent restaurant and many other choices for food. Easy to access to the north side of El Poblado, Medellin. Room was clean, I doubt that you will get another room nearby at that price. Very affordable.
Ismael, 4-night trip
Verified review

10/10 Exceptional

Great value! The rooms are quite small but well designed, clean and look new. If you are 2 people, pick one with a balcony to give you more room as the room is very tight for more than 1 person. There are ear plugs and a noise machine but the room is soundproofed, so I didn’t really hear anything. I enjoyed the gym and warm pool/jacuzzi on the rooftop with great views over the city. The only room for improvement I have is too expand the lobby and front desk area as they are often crowded.
Traver, 5-night trip
Verified review

10/10 Exceptional

Great place to stay staff was amazing very nice area!
Sean, 4-night trip
Verified review

8/10 Very good

The hotel was nice. Great location
David Scott, 4-night trip
Verified review

10/10 Exceptional

Great location, close to everything and staff is friendly
Pedro, 1-night trip
Verified review

10/10 Exceptional

Heiss is my home in Medellin is the best hotel security and location are A+
Kristofer, 2-night trip
Verified review

10/10 Exceptional

Beautiful the staff was so nice place is beautiful
Estania, 3-night trip
Verified review

8/10 Very good

Great hotel, very clean, attentive staff, rooms are small but nice, more options for storing clothes would be a plus but the in room iron came in handy due to living out of suitcase
Nicholas, 7-night trip
Verified review

10/10 Exceptional

Awesome breakfast
Stacey, 3-night trip
Verified review

10/10 Exceptional

Excellent staff, hotel location and very nice stay
John, 1-night trip
Verified review

10/10 Exceptional

The breakfast wash top of the line and fresh
Stacey, 4-night trip
Verified review

6/10 Good

Good location good food my only complaint are the beds are hard
Robert, 8-night trip
Verified review

10/10 Exceptional

Great location and lots of restaurant near by
madelyn, 6-night trip
Verified review

10/10 Exceptional

Great clean, rooms a bit small even with balcony upgrade, but a wonderful place
Jose, 4-night trip
Verified review

10/10 Exceptional

Love The place , room super clean but small and location is great also . Breakfast and pool at the roof top is a plus . Will be back
Mario, 1-night trip
Verified review

10/10 Exceptional

Great location, clean rooms, staff were always attentive and kind. Breakfast options changed daily
View from bedroom
Natalia González, 3-night trip
Verified review

10/10 Exceptional

Clean room, the view from balcony amazing, nice staff, pool beautiful in the terrace which amazing view and breakfast delicious.
Yesenia Maldonado, 5-night trip
Verified review

10/10 Exceptional

Great location, with awesome view
Andres, 4-night trip
Verified review

10/10 Exceptional

I had a wonderful experience with my kid. The staff and hotel amenities were amazing!
Martha, 7-night trip
Verified review

10/10 Exceptional

Very clean and highly recommended
Joshua, 7-night trip
Verified review

8/10 Very good

I not spect very Small room, clean is good, the must staff is friendly, good location.
Jorge, 7-night trip
Verified review

10/10 Exceptional

Excellent new property with beautiful views and a walkable safe neighborhood
Stephen, 8-night trip