We went on vacation with my wife, she is pregnant. We arrived at the hotel at 11:45 AM, check-in was at 4 PM, and I asked for help because my wife is pregnant and needed to rest. I had to go three times to ask for assistance because it was very hot, and my wife needed to rest due to her pregnancy. They finally helped us at 2:30 PM.
In general, the service staff was unfriendly, and everyone had a bad attitude.
When we got to the room, we saw that the phone wasn’t working. I asked reception to help repair it, but from the moment we arrived until the day we left, they never fixed it.
Room service was the worst. You had to place the order through an app. On the second day, we made an order, and it never arrived. I complained at reception, and they told us the order had been delivered, but that never happened.
There wasn’t enough staff in the restaurants; there was only one waiter, and the service was very slow.
The day before we left, we placed another room service order, and again, it never arrived. My wife went to complain at reception, and they told her the app wasn’t working properly.
In general, the staff and the service were terrible.
I would never go back, nor would I recommend this hotel to anyone.