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El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5.0 star property
Playa del Carmen beachfront hotel with 4 restaurants and spa

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

14 outdoor pools
Boating
Beach bar
Exterior
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Non-smoking
  • Pool
  • Airport transfer
  • Spa
  • Free parking
Main amenities
  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 2 beach bars
  • 2 bars/lounges
  • Full-service spa
  • 14 outdoor pools
  • Free airport shuttle
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
Feel at home
  • Private spa tub
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Cable TV service
The price is $795
$795 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for BEACHFRONT CASITA SUITE

Free minibar, in-room safe, desk, laptop workspace

BEACHFRONT CASITA SUITE

Highlights

Private indoor spa tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Jetted bathtub
  • 66 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRIVATE POOL CASITA SUITE

Highlights

Private indoor spa tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Jetted bathtub
  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

SWIM UP CASITA SUITE

Highlights

Private indoor spa tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Jetted bathtub
  • 62 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRESIDENTIAL CASITA SUITE

Highlights

Private indoor spa tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Jetted bathtub
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

Highlights

Private indoor spa tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Jetted bathtub
  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for CASITA SUITE

CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

CASITA SUITE

Highlights

Private indoor spa tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Jetted bathtub
  • 66 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

El Dorado Royale, Catamarán, Cenote & More Inclusive

Pool
Airport transfer
Laundry facilities
Free parking
8.6 out of 10, Excellent, (259)
The price is $447
$447 total
includes taxes & fees
Dec 19 - Dec 20
El Dorado Royale, Catamarán, Cenote & More Inclusive
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Playa Paraiso Golf Course - 7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive
  • Paradise Beach - 9 min drive
  • Puerto Morelos Town Square - 14 min drive
  • Maroma Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive
  • Cozumel Intl. Airport (CZM) - 19.3 miles/31 km
  • Free airport shuttle

Restaurants

  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬11 min drive
  • ‪El Mar y Tierra - ‬8 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is a great choice for your beach stay in Playa del Carmen. 14 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and Ayurvedic treatments. Dining choices include 4 restaurants and the 2 beach bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 2 bars/lounges, a free airport shuttle, and a terrace. Fellow travelers say great things about the helpful staff.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 203 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
    • You will be asked to provide the property with a copy of your passport after booking
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free secured, uncovered onsite valet parking
DONE

Transfers

    • Free airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • 2 beach bars
  • Coffee shop

What to do

  • On a private beach
  • Use of nearby fitness center

Services

  • 24-hour front desk

Facilities

  • Garden
  • Terrace
  • 14 outdoor pools
  • Full-service spa
  • Dock

Accessibility

  • Tile flooring in public areas

Room amenities

Be entertained

  • 30-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Private indoor spa tub

Freshen up

  • Jetted bathtub
  • Shower/tub combination
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired internet

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.

Also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Is there a pool at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?
Yes, there are 14 outdoor pools.
Are pets allowed at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge.
What is there to do at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive and nearby?
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive has 2 beach bars, 14 outdoor pools, and a private beach, as well as a spa and a garden.
Are there restaurants at or near El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?
Yes, there are 4 onsite restaurants.
Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub and a jetted bathtub.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Poor

Terrible resort
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Dan, 3-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Great resort! Don't count on management for help!
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
Brad, 4-night trip
Verified Hoteles.com guest review

10/10 Exceptional

This place was such an amazing vibe. The staff did so amazing at helping us, and takinf care of any of our concerns.
makyla, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service by the employees was excellent
Maria, 3-night trip
Verified Expedia guest review

2/10 Poor

Prashant, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Dawn, 7-night trip
Verified Expedia guest review

10/10 Exceptional

First trip out and it everyone was overly nice and happy to help. The area was amazing
Eustorjio, 2-night trip
Verified Expedia guest review

8/10 Very Good

Javiera, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Food choices were not the best , regular staff was awesome (Juan was exceptional) concierge was terrible, lied and didnt know what they were doing.
Jack, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
John, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing staff. All of them. Every one of them.
Shane Daniel, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
WILLIAM, 5-night family trip
Verified Expedia guest review

4/10 Fair

Edward, 5-night trip
Verified Expedia guest review

6/10 Good

Jacqueline, 3-night trip
Verified Expedia guest review

2/10 Poor

I will not be going back to this resort. The female chef in the health bar was rude. I found many other members of the hotel staff to be rude and inconsiderate. I received a hamburger from room service that was bitten in to, they tried to serve me an omelet with raw egg at cocotail. I complained to multiple staff members during my trip and nothing happened our toilet broke, we had no hot water for 3 days. The shuttle service was a joke. This place dropped the ball in multiple areas and i felt like i made a mistake by spending my hard earned money with them. Please dont make the same mistake stay far away from this place.
Alexander, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mariah, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
CHRISTIAN, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property is absolutely beautiful
Rachael, 4-night trip
Verified Expedia guest review

8/10 Very Good

Aside from the shops closing due to the hurricane and a few communication issues with not knowing when we could leave our room again after the hurricane had passed it was a good stay.
Erika Ann, 6-night trip with friends
Verified Expedia guest review

6/10 Good

Baldev, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Alanny, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We have been here many times, we love it each time we go back!
Jacob, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
Terry, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

It is pretty but..Too much walking, no snacks for the afternoon.. only restaurants and are far away. The golf karts take a very long time to pass. Food is not very good, only breakfast that is very good.
Pilar, 4-night romance trip
Verified Expedia guest review

2/10 Poor

the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
jessica, 4-night romance trip
Verified Expedia guest review