We had never been to Bend, so shopped on Hotels.com and this hotel has a decent rating from guests. Overall the stay was ok and I would go back, now that I have been there. It is older but well cared for. It is clean.. really clean, but the beds have very old bedding and one lamp because of insufficient plugs -- the fridge is excellent and there is a microwave which a lot of hotels have stopped. There are no elevators in most of the hotel so if you need no stairs, get on the phone beforehand. The 4 pm check in is a total drag. There is a line out the door. The staff is doing everything they can, great mood, great attitude and they are under staffed. The breakfast was totally awful... all sweets and carbs -- but again, I am vegan, so maybe to picky for some -- for the price in the area it worked for us!