The stay itself was good. However, it would have made for a much better check-in if we had booked directly with the property. They have virtual check-in only, with your access code texted to you a couple of hours before arrival. If you book through hotels.com, however, the access code is emailed to them, not to you. I could not find the email on my phone's hotels.com app, and noone answers the phone numbers that the property leaves for emergencies. Also, no one answers a phone at hotels.com any more. Luckily, the housekeeper was on site, and he was able to determine our room number and let us into it.