Multiple issues arose during our stay, and despite repeated follow-ups, most remained unresolved.
1) Check-in Process
The check-in experience was far from seamless. Requested an early check-in several days in advance and fully understood that it was not guaranteed. However, Limehome was unable to provide a definitive response until the hour of arrival. A simple "no" would have been acceptable, but instead I had to contact multiple support agents before one finally provided a clear answer, creating unnecessary stress and uncertainty.
2) Hygiene Concerns
Strands of hair on fresh towels. Replacement towels were only provided the following day.
3) Ineffective Support
Support responses were often delayed, and some agents were unhelpful or outright rude, making issue resolution even more frustrating.
4) Broken Elevator
The elevator was out of service throughout our stay. Reaching the property required climbing what felt like nearly 100 steep steps across multiple flights of stairs. For anyone with mobility or knee issues, this would be extremely challenging.
5) Air Conditioning Issues
During a severe heatwave, reliable air conditioning was essential. Unfortunately, the AC performed poorly from day 1, with inadequate cooling and frequent, random shutdowns. Although support acknowledged the issue and promised updates and compensation, neither ever materialized.
Overall, this was a highly disappointing experience.