This is my go-to hotel when I need to stay downtown or near SOMA. I’ve been coming here since the days when it was The Line (before Hilton took over). The rooms are great, love the toiletries, and the shower has excellent pressure and quick, consistent temperature control. The bed is comfortable, and the AC keeps the room perfectly cool. Staff are consistently great, quick, professional, and genuinely nice people.
Cons: as others have mentioned, the area can feel like a scene out of The Walking Dead. I’m a big SF fan, but downtown needs more than just the daily hosing down (which is appreciated, by the way). While the people won’t bother you, the smell of urine and general street conditions can be overwhelming, an assault on your senses.
That said, the positives of this hotel far outweigh the negatives of the area, which is why I stay here every time I need to be nearby.