Check in was horrible. The man behind the counter was very rude. We had a reservation but this creepy man who would address us as ‘hey’ kept stopping to help some other customers. Finally we pay and he checks us in and gives us a key. Waiting for the elevator (only one and very slow) he runs around the corner “hey, what room I give you”? Oh wait here I go check”. Returns 10 minutes later “hey, it’s okay”. Once we get to the room, the key doesn’t work. I asked for a refund so we could go some else and he said “no, no more hassle”. The place was dirty. The bathroom floor had a big dip. The security cameras in the lobby were plugged in and wires hanging. You could see big boxes of opened cereal and fruit in baskets in a dingy corner behind the front desk. Our rate was reasonable since we went through hotels.com to reserve. However, relatives that had not made reservation’s in advance ended up paying a lot more for this nasty, run down place with horrible service. Do not recommend!!!!