Our room was very nice, though the view over other lower roofing was pretty ugly, but who stands looking out the window when all of Rotorua is outside. This hotel had the friendliest staff everywhere we went, from the front counter check-in and occasional chat, the restaurant and bar staff. It made it such a comfortable place to be in at the start and end of every day. We could walk to the Polynesian Baths, and the city streets, so the location was great. We would definitely stay there again.