First they gave us a room in another building, on the third flor with no elevator, it was an old facilities dirty, air condition not working, and the carpet was disgusting! Wen we con plain that we booked in a 4 stars, they first sed the hotel was full booked, sorry.... Then I got mad, and once I sed I won't stay and will call Hotels.com to revers the payment, then a miracle, there were an available room in the proper main facility!!! Besides the Gym was closed, the carpet still dirty, and the AC had a terrible smell so we kept it off. I would Never go again!!