My five-night stay at Marina Inn was not as enjoyable as I had hoped. I booked a two-bedroom suite, which was nicely furnished with a decently sized kitchen and a washer/dryer. However, the beds were uncomfortable. The suite has two balconies, but I was afraid to go outside because of cockroaches. Every night when I went outside to relax, I saw large cockroaches crawling around, which terrified me. The property has an indoor pool; however, it is small and unclean, so I chose not to use it.
The front desk staff were unfriendly and unaccommodating during both check-in and check-out. I originally booked a six-night stay but later discovered I needed to leave one day early. When I checked in, I asked the front desk about receiving a refund for the unused night. They directed me to contact Expedia for the refund. I then reached out to Expedia, and an Expedia representative also contacted the property’s front desk to request the refund, but it was unsuccessful. After spending five nights on an uncomfortable bed and encountering cockroaches on the balconies, I am ready to check out.