Great location and mostly lovely, helpful staff. Unfortunately, several aspects of our stay did not meet our expectations.
The bathroom was particularly disappointing: there was hair on the sink, a rusty shower door and a dirty dusty air-conditioning unit. Housekeeping failed to empty the bins 2 days before our departure.
Our stay was further disturbed by extensive drilling, dust and renovation work directly opposite our room, which should have been communicated to guests in advance.
Our experience at the Sky Bar was particularly disappointing. We wanted to enjoy a bottle of champagne that had been given to my partner as a birthday gift. However, the staff member initially refused to serve it, claiming there were no champagne glasses available and that we should not have been directed there. Only after contacting the hotel’s main reception did he finally agree to serve us, but we received just three glasses of champagne from the full bottle. The whole situation felt unprofessional and unnecessarily unpleasant, especially when we were celebrating a special occasion.
We stayed here nine years ago and were absolutely charmed, which is why we returned. Sadly, this time we left feeling disappointed, despite the amazing location