My stay was good at first, and the staff are generally friendly BUT on the last day the lift suddenly stopped as i was going down alone. Pitch black, no service, and i kept ringing the alarm but nothing was happening. This is a huge fear of mine that came true all of a sudden.
It took a few minutes to move again, when you are in panic this feels like a very very long time. there was no response to the alarm ringing, there were no apologies or making sure i was okay from anyone, just “we don’t know why it happened” and then talking about a blackout that happened a few months ago.
There was no reassurance, comfort, compensation or anything despite me telling them how scary it was, and this has since left me scarred and afraid to go down lifts alone ESPECIALLY since they did not have an explanation as to why it happened.
Apart from this, the room was nice & clean. Not worth a traumatic experience with no comfort after though.