I have given bottom marks for cleanliness, this is why; as pensioners we can very occasionally suffer a 'leak' in bed, so we travel with bed protection which goes under the sheet. At bedtime on the first night, turning down the sheet revealed on the mattress topper the stains of bodily fluids of previous occupant(s); this was reported the next morning and the mattress topper was removed but NOT replaced.
That was reported after the second night (and as a gesture of goodwill, the £40 parking charge was credited). Reception counter staff were helpful after both complaints.
I am unhappy and marked 0/5 because the HOUSEKEEPING processes are clearly inadequate; chambermaids need to be better trained and fresh mattress toppers have to be available.
I'm sure each chambermaid does her best, but I suggest that management have to run a tighter and better hotel.
The draught at the front door is awful, leaves blew in constantly and it's very cold sitting anywhere near there. What about building an inner doorway and putting in overheat radial heating?