The staff were all lovely and friendly, especially Katy who attempted to deal with our issue of a sewage smell coming from the bathroom sink (room 226). She came armed with cleaning products, but unfortunately this didn’t work, she informed housekeeping who also cleaned, but to no avail. Katy did offer us a move of room, but having done 2 nights, we only had one more to go, so left it. Hopefully maintenance have managed to fix the issue.
We felt the hotel was very expensive for what you get. The queen room bed was only 5 foot, and very low to the ground (may be an issue for some people?) Being used to a larger bed, we did struggle, but that’s our problem. The headboard also smelt - oily heads (?), as did the sofa bed.
The amenities tray was extremely basic - cheap Nescafé instant coffee, basic tea and UHT milk. No biscuits or sweet treats! No bottles of water or fresh milk.
The toiletries in the bathroom were very nice.
The breakfast is included, and provided you got down around 8.30/9.00ish, there wasn’t too big a queue. The food was fine for a buffet. We particularly enjoyed the natural yoghurt, seeds and fruit compote, followed by a little pastry!
The hotel’s location was perfect. Close to the city centre and loads of eateries and right opposite the Spark street food area, which had a good choice of food. Better than the hotel’s offering, which was very limited! The hotel’s cocktails were great however!
Expensive for what you get. Shame about the sewage smell