Very disapointing. The pool was not open all day (they had time slots), the waves and slide were not operating although they said they would be. I was told the vent system was not working and it was "dangerous" to be in there. That's fine, but when I asked if it was getting fixed staff said "I don't know". House keeping woke me up knocking loudly and non stop at 8am. When I went to the door wondering it could only be an emergency, the house keeper turned her back and walked away without even explaining her actions. I was left with a headache for my drive back home. The playroom was closed and staff didn't know when it would be open. When I complained, the person at reception did a sad face and noded her head, but did nothing to repair the problems I had described. She gave me the manager's email. When I came back to check I had the right email address, I find out the manager was there! I asked to talk to him, but he did not leave his room and she came back telling me to phone him later. Honestly, I never had such disapointing experience before and I've traveled to many many places.