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Pan Pacific Hanoi

5.0 star property
Luxury hotel with spa, near West Lake

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Photo gallery for Pan Pacific Hanoi

Lobby
Studio Balcony Suite | 1 bedroom, down comforters, minibar, in-room safe
Ballroom
Studio Balcony Suite | Living area | Flat-screen TV
Executive lounge
Pan Pacific Hanoi, near West Lake and the Ho Chi Minh Mausoleum, offers a tranquil retreat. Unwind at the rooftop terrace or indulge in international cuisine at one of two restaurants. With an indoor pool, library, coffee shop/cafe and helpful staff that guests rave about.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Pool
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Television
The current price is $106
$120 total
includes taxes & fees
Aug 29 - Aug 30

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Deluxe Room, 2 Twin Beds, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Shower/tub combination
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Shower/tub combination
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area | Flat-screen TV

Studio Balcony Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Shower/tub combination
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, Lake View

Premier Room, 2 Twin Beds, Lake View | 1 bedroom, down comforters, minibar, in-room safe

Premier Room, 2 Twin Beds, Lake View

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Club, 2 Twin Beds

Pacific Club, 2 Twin Beds | 1 bedroom, down comforters, minibar, in-room safe

Pacific Club, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite | 1 bedroom, down comforters, minibar, in-room safe

Premier Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area | Flat-screen TV

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area | Flat-screen TV

One Bedroom Deluxe Serviced Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Premier Serviced Suites

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
  • 60 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

1 bedroom, down comforters, minibar, in-room safe

Executive Apartment

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
Shower/tub combination
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King | 1 bedroom, down comforters, minibar, in-room safe

Pacific Club Lakeview King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Blackout drapes/curtains
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Executive Serviced Suites

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 1,002 reviews
The price is $114
$129 total
includes taxes & fees
Sep 7 - Sep 8
InterContinental Hanoi Westlake by IHG
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About the neighborhood

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Ho Chi Minh Mausoleum - 1 min drive - 1.5 km
  • Dong Xuan Market - 2 min drive - 1.9 km
  • Hanoi Old Town Night Market - 3 min drive - 2.6 km
  • Hoan Kiem Lake - 3 min drive - 3.0 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 32 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 18 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Circle K - ‬2 min walk
  • ‪Summit Lounge at Sofitel Plaza Hanoi - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bún chả Yên Phụ - ‬2 min walk
  • ‪lẩu nướng linh chi habeco - ‬2 min walk

About this property

Pan Pacific Hanoi

Pan Pacific Hanoi features a rooftop terrace and puts you just steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Russian, Vietnamese

More about this property

VISIBILITY

At a glance

Hotel size

    • 328 rooms
    • Arranged over 20 floors

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference center (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible concierge desk
  • Accessible airport shuttle
ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only
STAR_OUTLINE

Special features

Spa

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 1450000.0 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 0100113141

Also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi
HELP_OUTLINE

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?

Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pan Pacific Hanoi?

Yes, there's an indoor pool.

Are pets allowed at Pan Pacific Hanoi?

Sorry, pets aren't allowed.

Is parking offered on site at Pan Pacific Hanoi?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Pan Pacific Hanoi?

Yes, an airport shuttle is available. The charge is USD 75 per vehicle one-way.

What are the check-in and check-out times at Pan Pacific Hanoi?

You can check in starting at 2 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Pan Pacific Hanoi and nearby?

Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness center.

Are there restaurants at or near Pan Pacific Hanoi?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around Pan Pacific Hanoi like?

Pan Pacific Hanoi is in Ba Dinh, a short 1-minute walk from West Lake and 5 minutes' walk from Tran Quoc Pagoda.

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Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Spa
Neighborhoods
Lake
View

What guests liked

  • Breakfast options were great and a highlight of the stay. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Good location.
Jeonga, 1-night trip

8/10 Good

Good property
Tarsem, 5-night trip

8/10 Good

Conveniently located, well appointed hotel at a reasonable price .
1-night trip

10/10 Excellent

Get the Grab ride app
Jose, 4-night trip

10/10 Excellent

Friendly staff. Great location . View from rooftop lounge was outstanding.
Rick, 2-night trip

10/10 Excellent

It was a good experience.
Han Nee, 2-night trip

10/10 Excellent

Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa.
Min Wei, 1-night trip

8/10 Good

A good hotel but air conditioning old and breakfast room too small.
Gilbert, 4-night trip

8/10 Good

Some renovations needed

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good
Huseyin, 2-night trip

6/10 Okay

The club level staff are friendly and nice. However, the club level rooms (2) that we booked were not updated. The bathroom are old and has a foul smell. We stayed here before and facility was up kept but now, the rooms are old and has foul smell.
Thuy, 3-night trip

2/10 Terrible

It feels like the staff only care about foreign guests and treat them better, while Vietnamese guests are not given the same attention or respect.
Gina, 3-night trip

10/10 Excellent

Our stay was wonderful! I highly recommend this property!
Ian, 7-night trip

6/10 Okay

Hotel is clean but furnished is old for a 4 or 5 stars hotel. Not impressive.
Angela, 2-night trip

10/10 Excellent

Enjoyed my stay at this location.. beautiful hotel and tge staff was quite friendly and helpful..
John, 3-night trip

10/10 Excellent

Family vacation

I want to live here.
Paula, 1-night trip

6/10 Okay

I'd say extremely over priced for a mediocre room that they call suit!
Aiden, 1-night trip

10/10 Excellent

Good location and beautiful view of lake

8/10 Good

Great location. Hotel is clean.
Huang Yan, 1-night trip

10/10 Excellent

Outstanding in every way!
Baron, 1-night trip

10/10 Excellent

This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.

10/10 Excellent

Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Chad, 3-night trip

10/10 Excellent

We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!
Liudmila, 1-night trip

2/10 Terrible

Too old
parisa, 1-night trip

10/10 Excellent

Room was a little outdated with old furniture but the view of the river made up for it .
Deborah, 3-night trip

10/10 Excellent

The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Ifechukwu Pious, 2-night trip