I recently stayed at Vinpearl Resort in Nha Trang, Vietnam, and while the location and amenities are impressive, my experience was marred by several issues.
Accommodation: Unfortunately, my stay was affected by the condition of the villas. Villa No. 6017 was mold-infested, and despite requesting action, it took two weeks to relocate us. The new villa was not much better, which was disappointing and the private pools' cleaning system was broken, and the lights were glitching, which was quite inconvenient.
Service: The service at Vinpearl Resort has worsened over the past eight years. The staff were not as attentive or responsive as expected, and the overall service quality has declined. During checkout, nobody seemed to care, and I had to carry my luggage myself. Additionally, transport between locations within the resort is rare and crowded, with waiting times ranging from 10 to 30 minutes.
Overall Experience: While Vinpearl Resort Nha Trang has the potential to be a tropical paradise, my recent experience was overshadowed by the poor condition of the villas, declining service quality, and the cleanliness of the beach. I hope the management addresses these issues to restore the resort to its former glory.