The staff really are the star of the Leonardo West End – so warm and helpful throughout our stay. We’d originally booked a double and single, but the first room we got was definitely not at its best (looked like the hoover had skipped it). To be fair, they moved us straight away and the second room was miles better.
The room itself was fine for a base but definitely showing its age – quite outdated and a bit dusty if you looked in the corners. The bathroom was mid at best: no ventilation so it got stuffy fast, which didn’t help the overall tired feel of the place.
We’d also asked for a baby cot – they did provide one, but the base was wrong so our little one bunked in with us for most of the trip. Not a disaster, but if you’re travelling with a baby I’d say bring your own just in case.
Breakfast though? Absolutely spot on – loads of choice, solid 10/10. We had dinner in the restaurant one night too; food was lovely, but the bill felt a little steep for what it was.
Location-wise, plenty of parking and the bus stop across the road makes it really handy for nipping into the city centre.
All in all, I’d call it an above-average stay – brilliant staff, great breakfast, but the rooms themselves could do with some TLC.