I have to be honest and say that i didn't even realize that i had VIP benefits till I received this inquiry to my stay. No dining card, no clear explanation.
I was never reminded or even remotely told about the benefits the entire time, which was a main reason I stayed there.
The housekeeping wasn't that great. I received a card notifying me that we missed them from me having to clean up the room. I left them a VERY nice tip, explaining the situation. Prior to this, my fiance had noticed this grease substance stain on the desk leg or the desk side. In the three nights i was there, it was never cleaned. Yet, im getting rushed to get out of the room at 9am for them to clean...
The mini bar not having any transparency on prices was ridiculous as well.
In conclusion, i have been at a large selection of five star hotels in the area, and this may be the most overrated. The staff was great, the place was very breath taking in design, but that's what i took away. The absurd amount required for the deposit, which again was never mentioned was a turn off as well. Stay for the sights, stay for the food BUT sleep at a much better hotel for a better price near the area.