Horrible Experience – Pregnant Guest Treated Terribly and Overcharged
I booked 8 nights at Extended Stay America (450 Metro Place North, Dublin, OH) through Hotels.com and had the money ready for the full stay. When I arrived, they charged me less than the total and told me I “must’ve gotten a discount.” Then out of nowhere, they tried to charge my card again for an extra $74, claiming I only paid for 7 nights.
When I called the front desk, the woman was extremely rude and unprofessional. Even Hotels.com was on the phone trying to help, and the woman hung up on both of us. Later, the hotel tried to bill me for 8 nights after forcing me to leave on the 7th day.
I had to leave work to get there, and when I explained that my bus wouldn’t arrive until 11 (which is checkout time), the woman at the desk told me, “It’s after 11, I don’t care, you still have to pay.” I’m two months pregnant and had to clean and carry all of my belongings out by myself because my boyfriend was at work. The manager and staff showed no compassion or understanding of my situation.
I also complained several times about the noise from the guests upstairs, and nothing was done about it. The room itself was clean, but the door barely worked—it took several tries just to open it.
Corporate only decided to remove the extra charge after I called and complained, which says a lot. This location is unprofessional, careless, and completely lacks empathy. Never again.