See all properties

Santo Refugio Heritage Hotel

3.5 star property
Hotel with indoor pool, near Great Pyramid of Cholula

Choose dates to view prices

Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Exterior
Design Room | 1 bedroom, premium bedding, down comforters, minibar
Design Room | 1 bedroom, premium bedding, down comforters, minibar
Lobby
Santo Refugio Heritage Hotel offers a tranquil retreat near the Great Pyramid of Cholula, with a soothing garden and inviting library. Relax by the fireplace or take a dip in the indoor pool, then enjoy dry cleaning/laundry services and luggage storage for added convenience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Laundry facilities
  • Free parking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Children's pool
  • 2 meeting rooms
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Library
  • Lobby fireplace

Feel at home (6)

  • Children stay free
  • Children's pool
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $74
$88 total
includes taxes & fees
Sep 14 - Sep 15

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
LCD TV
Pillow menu
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

Design Double Room | 1 bedroom, premium bedding, down comforters, minibar

Design Double Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

Design Room | 1 bedroom, premium bedding, down comforters, minibar

Design Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Royal Double Room | 1 bedroom, premium bedding, down comforters, minibar

Hotel Casa Real

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Connecting rooms available
9.0 out of 10, Wonderful, 141 reviews
The price is $44
$52 total
includes taxes & fees
Aug 17 - Aug 18
Hotel Casa Real
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775

What's nearby

  • University of the Americas Puebla - 15 min walk - 1.3 km
  • Great Pyramid of Cholula - 4 min drive - 3.0 km
  • Metropolitan Auditorium - 8 min drive - 9.4 km
  • Angelopolis Commercial Center - 8 min drive - 9.7 km
  • Zócalo de Puebla - 12 min drive - 11.2 km

Getting around

  • Puebla Intl. Airport (PBC) - 27 min drive
  • Puebla–Cholula Tourist Train Terminal - 26 min drive

Restaurants

  • ‪Juguería Conchita - ‬7 min drive
  • ‪Hacienda Santa Teresa - ‬7 min drive
  • ‪Humo Gris Boutique - ‬12 min walk
  • ‪Hot dogs y Hamburguesas Carcaña - ‬5 min walk
  • ‪La Casita Amarilla - ‬6 min drive

About this property

Santo Refugio Heritage Hotel

At Santo Refugio Heritage Hotel, you'll be within a 15-minute drive of Great Pyramid of Cholula and Angelopolis Commercial Center. After having fun at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A children's pool, a terrace, and a garden are other highlights.

Languages

English, Italian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 4 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls and off-leash area available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free covered onsite self parking
    • Onsite RV/bus/truck parking (fees apply)
    • Onsite parking limited (max 10 spaces per unit)
    • Onsite carport and garage

Other information

    • Designated smoking areas (fines apply)
LOB_HOTELS

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Private dining
  • Private picnics
  • Shared microwave
  • Shared refrigerator

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Art supplies
  • Children's books
  • Changing table

What to do

  • Access to nearby indoor pool
  • Hiking/biking trails nearby

Working away

  • 2 meeting rooms
  • Conference space (1292 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Communal living room
  • An indoor pool
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only
ROOM

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
MONETIZATION_ON

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
  • Early check-in can be arranged for an extra charge of MXN 350 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 350 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1000 per stay
  • Pets are allowed for an extra charge of MXN 590 per pet, per day

Parking

  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 9:30 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula
HELP_OUTLINE

Frequently asked questions

Does Santo Refugio Heritage Hotel offer free cancellation for a full refund?

Yes, Santo Refugio Heritage Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Santo Refugio Heritage Hotel?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:30 AM to 9:30 PM.

Are pets allowed at Santo Refugio Heritage Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of MXN 590 per pet, per day, and there's also a deposit of MXN 1000 per stay. Service animals are exempt from fees. Dog exercise areas and food and water bowls are available.

Is parking offered on site at Santo Refugio Heritage Hotel?

Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.

What are the check-in and check-out times at Santo Refugio Heritage Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. There's a charge of MXN 350 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 350 (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at Santo Refugio Heritage Hotel and nearby?

Have fun with nearby activities like hiking and swimming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a garden and access to a nearby indoor pool.

Are there restaurants at or near Santo Refugio Heritage Hotel?

Yes, there's an onsite restaurant.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Popular mentions

Service staff
Houses
Gardens
Room

Reviews

10/10 Excellent

Great Service
Jose, 1-night trip

8/10 Good

A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.
maria christina, 2-night trip

10/10 Excellent

Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Adam, 3-night trip

10/10 Excellent

The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Janet, 1-night trip

8/10 Good

This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Luke, 1-night trip

10/10 Excellent

Ok
Hugo, 2-night trip

10/10 Excellent

Gerardo Ulises, 1-night trip

10/10 Excellent

Hermoso lugar y excelente atención y servicio.
Gaby, 2-night trip

10/10 Excellent

Excelente servicio e instalaciones

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias
Pedro, 2-night trip

10/10 Excellent

Muy muy bien todo

Jorge, 2-night trip

10/10 Excellent

Excelente servicio
Luz, 1-night trip

10/10 Excellent

Ruben, 1-night trip

6/10 Okay

Armando, 2-night trip

10/10 Excellent

Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio
Gryssel, 2-night trip

8/10 Good

Todo limpio y perfecto
Arturo, 1-night trip

10/10 Excellent

La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.
Cesar, 1-night trip

10/10 Excellent

Andrea, 3-night trip

10/10 Excellent

Azucena, 2-night trip

10/10 Excellent

Michelle, 2-night trip

10/10 Excellent

Excelente opcion, cerca de la plaza galerías… Gracias!!!
Mario Alberto Galindo, 1-night trip

8/10 Good

Daniel, 2-night trip

10/10 Excellent

Eriza natali, 3-night trip

10/10 Excellent

Muchas gracias por su calidez con nosotros
Rafael, 1-night trip

10/10 Excellent

Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!
Beatriz Yuriria, 1-night trip