Good staff, good surrounding. Great location—just steps from the Leiden Central station. However, the bathroom was extremely unclean—to the point that one should never give this hotel a four star rating. Expedia should take these things into consideration when rating a hotel. The toilet bowl had terrible stain! I don’t want to give a description of it. Wish I had a better room with clean toilet. That said, since I might go to Leiden soon, I’ll probably end up staying here again simply because of the location.