I am not usually one to complain about hotels, but as a family we were very disappointed with our recent stay. Unfortunately, our experience did not reflect the impression given online.
The room was not clean upon arrival. The shower had old water stains that appeared never to have been cleaned, and the sink still had hair in it.
The room smelled strongly of smoke/cigarettes when we entered, and we had to be moved.
We were not informed ahead of time that the hot tub was closed. Many guests, including us, look forward to this after traveling. For comparison, Days Inn Edmonton sent us a courtesy message when theirs was down, allowing us to cancel, which we respected.
The pool had hair along the sides that did not appear to be cleaned.
Only one swipe card was issued per family. Since the elevator requires a card, this meant one person was essentially stuck in the room while others swam, or else people with injuries/knee issues were forced to use stairs — which is unfair and inconvenient.
Overall, the combination of cleanliness issues, and hair was what bothered us the most, and the one swipe card per family. the hotel pictures must be from years ago because the way we seen it was not the way it was pictured.
The lady at the front desk was very pleasant that was it.
Thank you