Hotels in Santo Ildefonso

"Air condition worked. Kitchen complete. Would have like tea. Also conditioner for hair"

"Nice little hotel. During the high season, it will be very noisy. The front desk was excellent at helping you with directions printing your boarding pass. There is no shuttle. Tomorrow is very small. Their dinner is like a hamburger or a sandwich. Breakfast was not worth the money. "

"Staff was brilliant and welcoming. "

"Loved the food in the hotel and staff couldn’t have been more helpful. Room was big with a view across the square"

"Great place and central location! The staff was very friendly and helpful. "

"Everything was perfect, like a brand new luxury hotel! The staff were lovely, friendly helpful and a joy to be around! Thanks for making my stay an absolute pleasure!"

"Amazing stay, very clean and attentive staff. 100% recommend "

"It was a very bad experience in my 30 years traveling . It was especially bad in the housekeeper department. The cleaning staff who did our room has no training at all. 1. When we came back to our room in the end of the 1st day, all dirty cups were not cleaned or replaced. No new coffee capsules were filled. No new water bottle was replaced. The towels were changed, but missing one. The sink still had toothpaste stain on. 2. Our friend’s room had no new bath tissue added . The leftover from last day was not enough so had to run to downstairs to ask because there was no housekeeper phone number to dial. 3. We asked for two separated twin beds. One comforter was folded king size. The other is twin comforter. One of us was did not sleep well because was too hot. We asked to change when we realized that was a wrong comforter. I only can say the staff was too lazy to get another right comforter for the twin bed set up. I don’t want judge whether this hotel qualify 5 state. They even lack of very basic services. After I complained to the front desk (I actually wanted to speak with the manager on duty. I was told not available and they will covey it to manager). I neither heard from the manager nor any sincere apology since then."

"It is really a 5 star hotel. Everything was excellent, rooms, staff, service…etc. Location was a little far from the busy streets and shops but not bad, about 10-15 minutes walk. Highly recommend. "