Hotels in Mountain Brook

"While the staff were very nice and friendly. The hotel has some issues. Coffee shop is closed on weekends. While someone did get me coffee from the back, it would have been good to have been able to get a snack for breakfast. The hotel also doesn’t have a supply of over the counter medications you can buy in small packets such as Advil, Tylenol,etc. There was only one waste paper container in the room and I had to move it to bathroom. While the room was ok, it could have been cleaner. The areas around the door knobs on all the doors needed to be wiped and cleaned. Lastly, one of the two elevators was out of service. It definitely needs some TLC. "

"No hot water in shower. Phone unplugged and not charged. Noisy…no one came to check to check the shower situation after we called…"

"I have zero complaints. The room and hotel were clean, the check in staff was very helpful and cheerful."

"Great location. "

"My room 113 wasn’t properly cleaned. The floors were not swept. The shower had hair on the walls as well as the shower curtain. Towels were full of hair and need to be replaced. "

"The hotel was fantastic all round, but I really dont have enough good things to say about the staff, especially Dakitia who went out of her way to accommodate me. She exemplifies southern hospitality, thank you again, Dakitia!"

"The food was satisfactory, except for the room. There was a hair on the pillow, which appeared to be left from a previous guest. Therefore, the pillowcase should not be changed. Additionally, the air conditioning was excessively loud, making it difficult to sleep. The carpet was not thoroughly cleaned and appeared dusty. "

"Staff were friendly and helpful."

"The staff was only helpful when it was convenient for them... very little selection at breakfast or in the store. Maids did the bare minimum to our room, rust stains throughout the room, but my favorite was that somehow, when they gave us a room, we attempted to enter, the key worked fine and low and behold, there was already someone staying in that room... we walked in on an older woman in her pajamas in bed watching tv! All of us were shocked, we closed the door and went back to the desk. The employee wasn't even surprised, nor apologetic. Just gave us a new room. What an awkward situation. "