Hotels in Monument

"Every thing is perfect ! Room is clean , staff is friendly and professional! I am looking forward to going back there!"

"We had two rooms.In my daughter's room the air/heat vent rattled so badly she had to shut it off to sleep. There was an out of service elevator near my room that did not have a sign so we waited and waited before finally giving up. There was a sign on the first floor. Breakfast, which is usually a Embassy Suites specialty, was a disaster. They were out of fruit, bagels, pastry, french toast, sugar for coffee, and hash browns. We arrived 50 minutes before the end of breakfast. I asked the person at the omelet station (the only person in the breakfast area) if they were going to restock. She didn't know. I pointed out that they were out of all of those things. She said, "oh." The line to get an omelet took more that 45 minutes just to place the omelet order. I went to the front desk to see if anyone could restock. They said they would look into it. There was never any re-stock. Meanwhile, I went into the bathroom and both of the toilets were full of poop and would not flush. We feel like we wasted a lot of money on this hotel."

"Conveniently located. Great staff."

"Breakfast was incredible"

"This is a great location. Very walkable to downtown restaurants and breweries. The staff was amazing. They cleaned the room everyday even though I didn’t really require it. Grandpa (me) messed up and didn’t book the room for my full stay. So when on my last day in the Springs I could not get the elevator to work I had to go to the lobby and learn that I only paid for 3 days not the 4 I thought I booked. Luckily it was not sold out and they made it easy for me to stay another night. I will stay here whenever I return. "

"We were in room 259 and really wish they had warned us that people taking the stairs could see right into our windows even with the shades down. Blackout shades are needed to not have random people peek in on you. Saw some trash throughout the interior floor, and it feels like a whole different clientele is there now from 5-7 years ago. The pool is large which we love, but that fan in there is just too loud. Breakfast could be elevated but is good and free. "

"The staff went above and beyond for our stay and found my sons build a bear he lost by the fire place. We always come back here every spring break. "

"The receptionist was pretty rude and not ready to take my credit card because my full name was not printed in the credit card. She was not ready to take my husband's card since the room was booked under my name.We had come at 11.00pm with kids and to deal with the rude receptionist and gruesome admission process. Finally when the admission process was over, she gave us a key to a room which had faulty room lock. We had to go the lobby again with luggages n kids (lobby is located outside the building that has rooms)and got a new room allotted. Took almost 1 hour to complete the gruesome process and get a proper room. The room was okay. The comliimentary breakfast was pathetic with very less options."

"The room was clean and people were nice"