Hotels in Hacienda Heights

"I loved the attention to the customer. We had run out of toilet paper and the kids needed extra pillows and blankets, they helped at the front desk very quickly. Ensuring we had everything we needed to get us through our trip. There are also a lot of great picture spots throughout the hotel, which was great for us with our 5 yr. old on her first trip to Disney!"

"It was great"

" had an incredibly disappointing experience at I this hotel. I arrived at 8:00 AM and was made to wait four hours until 12:00 PM to check into a shared 4-girl dorm( I totaly understandbecause I arrived early ) . When I finally received my key and entered the room, it was completely dirty and unmaintained. Even the bed was not clean . When I brought this to the staff's attention, the response was completely illogical and unprofessional. Instead of prioritizing a cleaning or offering an immediate solution, I was told to "bring my stuff back down" and sit in the lobby for another three hours until 3:00 PM. It is unacceptable to expect a guest who has already waited half the day to vacate a room they have already checked into because the hotel failed to meet basic cleanliness standards. The lack of empathy and the "solution" provided were insulting. I would not recommend staying here if you value your time or expect a clean, professional environmt ."

"Room was clean, bed was comfortable- location is perfect. "

"Our room was clean, spacious and nicely updated. There was a power bar on the nightstand so charging multiple items was easy. The hotel is very close to Disneyland so it’s an easy walk. Our room was very quiet. We rarely heard anyone outside or next door. The staff was friendly and helpful."

"."

"The morning breakfast was delicious "

"Room was clean. Amenities were thoughtful. Bed was comfortable."

"Everything was nice except customer service, unnecessarily rude. "