Hotels in Charles City

"The quote literally made us wait until exactly 4 to check in after a two hour drive. We specifically chose this hotel for the location and hot tub availability. Extremely disappointed to find it was not working. No one told us, and there wasn’t a sign so we got dressed and went down stairs to step into an ice cold “hot tub”. Then we found one of the water bottles for purchase they leave on the desk in the room had been drank from. Very disappointing and frankly gross. "

"The staff here were very friendly I will stay here again if I had to not too shabby "

"Clean room. shower in one bathroom had too much pressure, everything else fine."

"This place is how a hotel should be. It was absolutely fabulous from beginning to end. Staff is wonderful. Hotel is gorgeous. Rooms are clean, updated and nice."

"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service cuisine was VERY good, as even many fine hotels’ renditions of classics only pay lip service to in-room dining. I did have one serious complaint and that was the overpowering smell in the room. The AC was on at arrival but the air was heavy and dank (mildew, mold) which never dissipated. As our stay was a quick turnaround, the easiest solution was to turn off the AC and call it a night. The air remained bothersome, but slightly improved. The room furnishings seemed ever so slightly dated, and needed attention to a few scratches, and perhaps that spot on the rug near the AC unit, but nothing that made one uncomfortable. All in all, had it not been for the air in the room and the sad view, I would have rated it a 5. "

"Rooms are clean,staff is great and the amenities offered are amazing!"

"This experience fell far below the standard that was advertised and expected. First, I scheduled a timeshare presentation and paid the required $49 fee. After confirming my slot, your team canceled it, stating the time was no longer available, yet my payment has not been refunded. This is unacceptable, as the cancellation was not initiated by me. Second, one of the main reasons I booked this unit was for the in-room jacuzzi tub. However, the hot water only filled about one-quarter of the tub before turning cold. Maintenance confirmed the unit has only a 50-gallon water heater, making it impossible to use the tub alongside basic needs like showering or washing dishes. This rendered a key advertised amenity unusable and forced us to ration hot water, which is unreasonable for a paid stay. Additionally, the unit was not properly cleaned upon arrival. We found dirty silverware, a moldy sandwich left in the microwave, hair throughout the unit including the bathtub, and floors that were visibly dirty and not vacuumed. These conditions are unacceptable and clearly indicate poor cleaning standards. The shared amenities were also disappointing, as the pool and hot tub were consistently overcrowded, often wall-to-wall with guests, making them difficult to enjoy. Finally, I made multiple attempts to contact management and received no response or follow-up."

"Such a fun facility. The Saturday night buffet was excellent with choices and quality. All the food kiosks kept the kids happy. Play the Ice man in the Arcade as you can win the most tickets to use to “buy” stuff in gift shop. The water park is exceptional, again a lot of choices for every age group. The room was as advertised and very clean. Beautiful view off our third floor balcony. The water park is available from 10:00am ( website say 1pm but when I called was told 10am) even though you can’t check in until 4:00pm. Check out is 11:00am but your park pass is still good until 8pm. Two full days of fun!!"

"Great Property! "