Hotels in Ceivães

"Complete absence of service or hospitality. I will be asking for a refund. Service? Nope Front desk open 3-7pm. 24 hours, 3 different contacts…? Nope. I called no less than 15 times to each of the 3 proffered contact numbers when locked out of my room- no answer or call rejected. One of the numbers- on the official property literature and signs outside reception- actually said to me: “ I have nothing to do with this hotel. I have no idea why my number is there!” After an hour of standing out in the cold- exhaisted from a day of walking and trying desperately to get thru to someone, a young woman called back to say she’d been “teaching yoga and had her phone turned off…” after all of that, it took the front desk manager 20 hours to contact me. His response? “I’m Sorry, I fell into a really really deep sleep” Next morning- no staff but an incredibly Surly girl in a restaurant who looked at us with disdain when we eyed the breakfast buffet. We were told that we weren’t welcome for breakfast, but she could make us coffee- which she charged for. When we asked where we Could leave our bags for luggage service she responded with an “I don’t Know” and Gave us another dirty look. Dreadful Service!! Not just bad but absolutely terrible. Advertised Jacuzzi? nope. “It’s 3000 liters. We cannot heat it for so few people” Restaurant? Nope- closed Mondays. Pilgrims massage? Nope, not available. Wine? Nope- even though there was a very extensive cellar on view meters away. Beware! "

"This hostel had everything we needed and was very central."

"The property is well maintained and clean. "

"Wonderful facility! "

"Stayed here while doing the Camino de Santiago. Lovely, cozy room with the bare necessities. It has a microwave in the lobby kitchen, which comes in so handy to heat a tortilla from the nearby supermarket."

"Quintessential Moncao experience. The grounds were as beautiful as the convent itself "

"Some parts of the room were in some rough shape (bathroom door not opening fully because was filled with water, some furniture had a lot of scratches) overall was a good stay, the staff was amazing, the Jacuzzi water was a lot below than the 34 degrees stated on the information board which ended up not being so pleasant as we expected "

"The room had the hot water shut off. The air conditioning vent was missing. Overall the experience of the room was terrible. The floor was filled with paint leftovers. Staff did not even suggested moving rooms."

"Location was excellent. The staff was absolutely amazing extremely helpful and kind. The food was wonderful. I’d highly recommend this hotel. It’s much more than just a hotel here. It’s definitely an experience you’ll remember."