Hotels in Kawakawa Bay

"Booked the stay but end up having to change hotel. Need a lot of improving with customer service!"

"The desk staff were very friendly and helpful. The room was comfortable and very clean."

"All good and nice room. Staff great."

"Very clean room. Excellent experience - the room was comfortable and staff were great. "

"Hotel doesn’t have soundproof rooms. You can hear planes & motorway noise The hotel charges for parking which is hidden in the small print. We didn’t get charged for parking on our 1st visit but they tried to get $15 off me on my return. If you join Accor you get it for $7.50."

"Ok"

"Excellent and highly convenient accommodation. Pool was well heated and the reception space is really welcoming and high quality. Room was great"

"Hi there, the overall stay was just okay. We did not get the room we booked, we waited ages to see reception when checking in, though the front of house was nice. The breakfast buffet was alright however the restaurant manager from Friday and Saturday gave us weird looks and was not hospitable. On Sunday it was different staff for breakfast , they were talking loudly amongst each other where we would have preferred less noise. The bathroom in our room had black mould in the shower, also we asked the room maintenance lady to replace our bedding however they just re did the bed with the same sheets. We also did not have our toilet rolls refreshed as we had to ask for them. Besides our initial interaction with the lady who checked us in, she was a delight. Every time we walked past the reception there was no smiles or greetings! Whatever happened to hospitality, the Indian man was always on the phone speaking in his language while I was waiting to be served. The dinner buffet had limited options and 1 of the 2 roast options was dry (pork), thoroughly enjoyed the grilled veges tho. Thank you Waipuna, loved the views however there won’t be a second booking. Please note the pool was dirty as-well."

"short stay over night, morning flight. Shuttle to and from airport a real plus. great service"