"Excellent location near station. Beautifully situated in hill top with views and river. Large hotel with Onsen and restaurant options. Breakfast was good with plenty of food to choose from. Staff was very kind and helpful."
"After issues at check in the rest of the stay was good. Good extra amenities in reception and a free breakfast. The room was fine but would benefit from just a little extra storage space for luggage.
Overall a good stay."
"Very clean, and the staff all were very nice, and tried to be helpful. The in room dinner and breakfast were delicious,
Open-air Onsen is quiet, and very nice.
Definitely recommend it!"
"Very nice and clean hotel! The staff was excellent and very kind. Will book with them in the future again if I go back to Hakone. Thanks for the great service!"
"Excellent stay! Beautiful location in Hakone, spotless rooms, and wonderful service. The perfect place to unwind and enjoy traditional Japanese hospitality. Truly a 5-star experience."
"Beautiful Hotel with an amazing view! Bus stop right out front. Clean, spacious room. Delicious buffet breakfast included in room rate. Worth the money to book a private onsen for a couple hours. Next door to convenience store to stock up on snacks."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Very approachable for a more cultural, traditional experience. Was very easy for an American foreigner like myself to have a truly authentic experience. Staff is incredibly hospitable, helpful, patient, and capable. My first ryokan experience that I have Yusakaso to thank. Quality onsens, extraordinarily clean.
Good sized and updated room. Beautiful shower and tub to soak with hot spring water. Convenient location-close to Yumoto train station and Main Street with many restaurants and shops. There is also a restaurant in the hotel. Highly recommend this property and would definitely return for another visit!
That’s a more authentic review if the food wasn’t actually a highlight for your family:
We stayed at Shiunso Ryokan as a family with two young children and overall had a pleasant experience.
The ryokan is definitely an older property and shows its age in some areas, but it has a traditional atmosphere that many travelers may appreciate. The staff were welcoming, and the stay gave us an opportunity to experience a classic Japanese ryokan.
One of the biggest advantages of this location is its...
Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!
The place is great being brand new, its so clean, and so good to have your private onsen. Only thing i can complain about is not having enough mirrors like in the toilet upstair.
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Hakone Suisen provided the best service I expected. The staff were really kind and friendly, the facility was clean and nice, onsen(both inside and outside) were great, and they even provided simple breakfast!
Onsen is not big as normally depicted in Japanese media(movie/drama) but the water source is outstanding.
Unfortunately, it is difficult to access other restaurants/cafe from the location by public transport, so I HIGHLY recommend you to enjoy your dinner at somewhere else before...
