Hotels in Kampung Sungai Baong

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"Clean room .excellent breakfast. But most of all magnificent staff. Friendly helpful polite and cheerful. Stayed here numerous times and always good"

"Never had breakfast at the hotel as there were lots of places open"

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and sent an engineer within a short time. I was told the issue had been resolved after about 30 minutes. However, the next morning, the hot water was once again not working. When I called down, I was informed that no engineer was available at that time. I was then offered a room change, despite the fact that I was checking out within four hours—so it wasn’t a practical solution. As a result, I had to take another cold shower. To make matters worse, while I was in the shower, the engineer arrived and repeatedly knocked on my door, despite me having already declined further assistance. Shortly after, my room phone also began ringing. It was frustrating to be interrupted while dealing with an issue that should have been properly resolved the night before. The front desk staff clearly tried to help and were polite throughout, but the failure ultimately came down to the engineering side not fixing the problem correctly the first time. At this price point and standard of hotel, when something"

"Nice "

"Great location. Comfortable bed :)"

"The pool wasn’t open, otherwise it’s a beautiful hotel right in the centre of the old town."

"Stayed in 2 rooms. Overall, an exceptional value and experience for a modest hotel. Thoughts below. Excellent: -location is perfect. near food, bars and sites (within 15m walk), not close enough to a mosque to wake you up with the call to prayer -shower is nice and hot with greatv water pressure -cleaning staff will come daily if you want -kettle with coffee and tea, in-room -free filtered water on each floor -blackout curtains Very good/Good: -staff -comfort of bed and pillows Fair: -a discerning eye will notice some age/wear and tear in the room. My first one was missing a tile and had some damage to the walls -queen size room had a well thought out layout, but only space for 1 night stand. Could be tight for a couple -windows don't open more than a crack. No views. Dislikes: -TV was very difficult to operate. You have to get really close to it and angle the remote from an awkwardly low position to get it to work. And even then, it only worked 1/3 of the time. Volume is locked. Channels were limited. -the door often beeps when closing, which is a problem, because... -you can hear a pin drop in the halls from inside the room. Side note: Google says they're open, but the state museum/gallery and the fort are both closed for repairs"

"Did not try its breakfast offering. Excellent for the price."