Hotels in Heldens

"After booking a room with a kitchen online, I contacted the hotel to confirm and was told my reservation did not include one. After verifying that my original booking did list a kitchen, I went back and forth with the hotel but was still told none was available, so I canceled and rebooked a suite. Upon arrival, we explained the situation and were told it would be looked into, but never heard anything further. The “suite” itself was disappointing; two small beds in one room and a largely empty adjoining space with just a sofa. The patio had only two chairs, no table, and overlooked the pool bathrooms. Despite multiple requests, we were never provided a table for either the room or patio. At one point, we returned to find our room door propped open with no one inside, which was concerning. We reported it to the front desk and were told it would be investigated, but again received no follow-up. Another frustrating experience occurred when we bought ice cream for our kids. When one cone broke and started leaking, I asked for a cup and was told I’d have to pay extra. The front desk said no manager was available and that someone would follow up, but no one did. Overall, the stay fell far short of expectations. Staff were not particularly friendly and consistently failed to follow through on requests or concerns. Based on this experience, we would not return to this property."

"Loud music from pool bar, impossible to listen to anything else or sleep in room until after 11 p.m."

"Clean rooms. Excellent staff and we had several very good meals. Good snorkeling on the beach. Good fro is and munchies. "

"The location was perfect. Close to the bus terminal ferry terminal and my dive boat. Plenty of eating options. Everything was a 5 to ten minute walk. The room was very nice. New tile on the floor and in the whole bathroom. Plenty of hot water. T v worked fine. I got to watch free movies on youtube channel. The staff was very friendly and helpful. He helped me do a load of laundry for free. There was a supermarket downstairs from the hotel. Perfect!"

"Amazing location. Right on the beach where you can swim or snorkel. Many beach bars within steps. The hotel restaurant was very good. Travelled from US - tip for others - bring small USD bills as you won’t always get change. "

"Perfect "

"This was a beautiful hotel with exceptional service. Food was excellent. Natasha was wonderful always happy to help with reservations and activities. Would recommend 100%"

"The room was very clean, had a okay view of the ocean, the WiFi was great. No problems at all"

"Amazing stay! Restaurant downstairs has great food 10/10 recommend."